Board meeting
Helen: Simple question. Which of our jobs are behind on site?
Helen's journey · Story 1
What do we actually need to know?
Board meeting. Helen asks a simple question about her own division, and gets three answers.
Three answers, no answer
Operations
Operations says three, from the site reports.
Commercial and Planning
Commercial says five, from the valuations. Planning says seven, from the programme. Well, last month's programme.
Any other business
Someone offers to "take it offline". Everyone nods, relieved.
After the meeting
Helen leaves with three numbers and no answer.
Phone: CLIENT
Marcus (client's project manager): Your shopping centre is three weeks behind. Did you know?
Three numbers. No answer. And the client knew first.
Find out what Helen should have doneHelen's Lesson 1 · What do we actually need to know?, then the same story done the right way.