DesignDesign: Month two…
Month two
The client's asset manager emails Sam: "Could you add the valve serial numbers and maintenance intervals? Should be quick."
Kofi's journey · Commercial · Story 1
Who pays when the information changes?
The client asks for extra asset data by email. The team just does it.
The wrong way
Month two
Nobody checks whether it's in what we agreed to deliver. It isn't. The team says yes, because it's nice to be helpful.
Evenings
Rex spends his evenings typing serial numbers off nameplates.
Months three to five
More emails arrive: warranty dates, spare parts, a photo of every valve. Each one "should be quick".
BuildBuild: Month six…
Month six
Kofi reads the cost report: £60,000 of information work nobody priced.
Month six
Kofi asks the client to pay for the change. Client: "You never said it was extra. You just did it." Kofi looks at his calculator. The calculator agrees with the client.
Four months of extra work, no change agreed, and nobody paid.
Find out what Kofi should have doneKofi's Lesson 1 · Who pays when the information changes?, then the same story done the right way.