DesignDesign: Month three…
Month three
A precast chamber section arrives with the pipe opening on the wrong side.
Priya's journey · Assurance · Story 5
Fixed, but nobody wrote it down
Site fixes a problem by lunchtime. Nobody tells the designer, or the drawing.
The wrong way
By lunchtime
Site's answer: drill a new hole, fill the old one with grout. Done by lunch. "Sorted."
Afterwards
Nobody tells the designer. Nobody tells Priya. The drawing still shows one opening, on the other side.
BuildBuild: Eight months later…
Final inspection
Eight months later, the Clerk of Works finds the patch.
The Clerk of Works: What's this?
Final inspection
Nobody knows who agreed it, or whether that grout is any good in a basement. Alex has never heard of it.
A fortnight
Cores, a structural check and a fortnight's wait. The completion certificate is held until it's done.
Fixed by lunch. Investigated for a fortnight.
Find out what Priya should have donePriya's Lesson 5 · Fixed, but nobody wrote it down, then the same story done the right way.