HandoverHandover: The week before handover…
The week before handover
"Who's doing the health and safety file?" Silence. Rex is handed an empty folder and a deadline.
Priya's journey · Assurance · Story 7
The safety file at handover
A year of safety information, put together in the last week from whatever the inboxes coughed up.
The wrong way
Monday
Rex searches every inbox for "safety". He finds 600 emails, three risk assessments and a lunch menu.
Tuesday
He builds the file from the original design documents. They're a year old.
Since then
The basement has gone 2m deeper, the escalators have got heavier, and a live cable now runs past the overflow chamber. None of that is in the file.
Handover
The client's operations manager reads it before taking over.
Grace (client's asset manager): Where are the risks for the people who'll go down into that basement?
Handover
The client won't take the centre until the file is right. The people who knew the answers have moved to other jobs. Priya, quietly: "It isn't paperwork, Rex. It's what keeps the next person safe."
A year of safety information, rebuilt from inboxes in a week.
Find out what Priya should have donePriya's Lesson 7 · The safety file at handover, then the same story done the right way.