BuildBuild: Friday night…
Friday night
A site engineer wants to work from home, so he emails the control room drawings to his personal account.
Sam's journey · On the job (delivery) · Story 8
It got out
Drawings showing how The Glasshouse is controlled leave the building. Nobody knows what to do next.
The wrong way
BuildBuild: Monday…
Monday
He forwards them to a mate at another firm, for "a second opinion".
BuildBuild: A few weeks later…
Weeks later
The drawings turn up on a hackers' forum. Two hooded figures, grinning at a laptop.
Weeks later
Nobody knows who to tell. The engineer tells his supervisor. The supervisor tells nobody. Nobody tells the client.
In useIn use: Opening day…
Opening day
Every screen in the mall shows the same message, and the speakers read it out on repeat. Thousands of shoppers have a very unusual morning.
The week after
Marcus (client's project manager): When were you going to tell us?
Sam: "When someone told me." The control system is redesigned, every sensitive drawing reissued, and the job runs three months late.
The drawings got out in a day. Nobody said a word. On opening day, someone else was running the building.
Find out what Sam should have doneSam's Lesson 8 · It got out, then the same story done the right way.