Handover week
Dave: Just send them everything.
Sam's journey · On the job (delivery) · Story 9
Signed out, signed for
Handover is Friday. Dave has 2,000 files and a plan to send all of them.
The wrong way
Friday
Two thousand files go to the client: drafts, three copies of every drawing, and a photo of someone's lunch.
Friday
Nothing was authorised by us before it went.
In useIn use: The week after…
The week after
The client can't tell what's final, so they accept nothing.
The week after
Payment is held.
In useIn use: A month later…
The month after
Sam spends a month sorting through what we sent, to tell the client what we meant to send.
Two thousand files sent, none authorised, nothing accepted, and the payment held.
Find out what Sam should have doneSam's Lesson 9 · Signed out, signed for, then the same story done the right way.