Lessons learned
It turns into who blames whom. Nothing gets written down. Priya twitches.
Sam's journey · On the job (delivery) · Story 10
It's all on the drive
The job's handed over. Everyone moves on. Nobody closes the door behind them.
The wrong way
Handover
Which drive? "The drive."
In useIn use: A year later…
A year later
Nobody closes the project. It's one of 300 "live" projects on the CDE. Leavers from three jobs ago can still log in.
A year later
Finance spots the licence bill for 300 projects and asks IT to tidy up.
A year later
IT deletes everything older than a year. Including The Glasshouse.
In useIn use: Two years later…
Two years later
The client raises a defect on the inlet chamber and asks for the inspection records. We've got an email saying they're "on the drive".
We kept it safe until someone tidied up. The defect claim arrived after.
Find out what Sam should have doneSam's Lesson 10 · It's all on the drive, then the same story done the right way.