Week 1
Marcus (client's project manager): Right, we're building a shopping centre. Off you go!
Lots of nodding. Rex takes notes. Nobody else writes anything down, and nobody asks Rex.
Rex's first year · Story 4
The drawing nobody asked for
A new shopping centre. A keen design team. A site team about to start digging. What could go wrong?
Rex's diary
Rex's diary, before this story. Week 5. Big kick-off with the client today. Lots of nodding. I took notes. I think I was the only one.
Nobody asks what's needed
Weeks 1–2
Alex: I'll start with the roof detail. It's the fun bit.
Two weeks of genuinely lovely work.
Week 3
Dave: Where's the drainage layout? We start digging Monday!
On the phone, getting louder.
Week 3
Alex: Drainage? Nobody said anything about drainage.
Technically correct. Not helpful.
Months later
The Clerk of Works: Where are the inspection records for the drainage?
Nobody planned any inspections, so there aren't any. Priya: "If it isn't written down, it didn't happen."
The result
A beautiful roof detail nobody needed yet, a drainage drawing done in a panic, and no proof anything was built right.
Nobody asked for the drawing that mattered.
Find out how the plan should startLesson 4 · What Have They Asked For?, then the same story done the right way.
Meet PriyaQuality, health, safety and environment manager. Came up through site. "If it isn't written down, it didn't happen."