HandoverHandover: Handover month…
Handover month
The supplier sends the escalator documents: 40 PDFs, a catalogue and a brochure with a beach on it.
Bev's journey · Procurement · Story 4
The product data nobody asked for
The escalators arrive with 40 PDFs. The serial numbers the maintenance team needs aren't in any of them.
The wrong way
The maintenance team
They need serial numbers, spares lists and maintenance intervals, in their asset system's format.
The PDFs
None of it is in them. Some of it is in a catalogue covering 200 models.
The order
It never said what product data comes back, or in what format.
The supplier
"We sent what we always send." They're right.
Three weeks
Sam's team types data off nameplates, and the client holds the handover payment until it's done.
Forty PDFs, and not one had what the maintenance team needed.
Find out what Bev should have doneBev's Lesson 4 · The product data nobody asked for, then the same story done the right way.