What did we sign?

Helen signs The Glasshouse contract. It makes promises about information that nobody reads.

Signed, unread

Contract day

Helen signs. 412 pages. She read the bits with numbers in.

Schedule 7

It promises an information plan, a delivery plan for every drawing and report, and the client's own standard. Nobody on our side reads it. Nobody on the client's side checks either.

Months one to five

Drawings late, labels wrong, and the client's reviews take weeks. Everyone blames the weather.

Month six

Marcus (client's project manager): Can we see your delivery plan?

The client's project manager has their own boss on their back.

Month six, later

Phil (project director): Our what?

The client was late too, but only one side signed a promise it hasn't kept.

Phone: CLIENT

Marcus (client's project manager): We're issuing a formal notice.

Nobody read Schedule 7. Now there's a Defect.

Find out what Helen should have done

Helen's Lesson 3 · What did we sign?, then the same story done the right way.