Quarterly review
The dashboard says The Glasshouse is on budget. Lovely green bar.
Helen's journey · Story 5
Can I trust this dashboard?
Quarterly review. The dashboard looks lovely. Nobody asks where the numbers came from.
A feeling, not a forecast
The board
Helen tells the board. The board is pleased.
Behind the bar
A spreadsheet on someone's desktop, last updated before a big design change.
Meanwhile
The real number is in an email nobody forwarded.
Two weeks later
The bar turns red overnight. It was a feeling, not a forecast.
Phone: CEO
Gordon (chief executive): The board would like a word.
The green bar was a feeling. Now the CEO would like a word.
Find out what Helen should have doneHelen's Lesson 5 · Can I trust this dashboard?, then the same story done the right way.