The board
The board has its eye on a government framework. The prequalification form asks for ISO 19650 certification.
Helen's journey · Story 6
The audit
A government framework is coming up, and it wants a certificate. The audit is in six weeks.
"You'll sort it"
Six weeks out
Sam tells Helen the certification audit is in six weeks.
Helen: Great. You'll sort it.
Audit day
Sam, alone in a room with the assessor. The project director is "on site". The document controller was cut at bid stage.
"Show me"
The evidence is in someone's inbox, someone else's head, and a laptop that died in March.
The findings
One major finding and seven minor. No certificate this year. The project team says it was IM's audit.
Phone: CEO
Gordon (chief executive): No certificate? We had a government job lined up!
No badge, no bid. And apparently it was IM's audit.
Find out what Helen should have doneHelen's Lesson 6 · The audit, then the same story done the right way.