Tender
Tom writes the bid's people section: "Information management: the IM team."
Sam's journey · Winning the work (tender) · Story 3
Who's actually doing this?
The bid says information will be managed by "the IM team". The IM team is Sam, on four other bids.
The wrong way
Tender
Sam is the IM team. Sam is also on four other bids.
Win the workWin the work: Contract award…
Contract award
Phil (project director): Who's our information manager on site?
"The IM team." "Who's that?" Silence.
DesignDesign: Month two…
Month two
Nobody is looking after the shared system. Folders breed.
DesignDesign: Month two…
Month two
The client asks for the named information lead. Tom puts Sam's name down. Sam finds out from the client.
DesignDesign: Month three…
Month three
Sam, now covering five jobs, is on his twelfth coffee. Every deadline on the wall has gone red.
A striped band means the story jumps ahead. Its colour, and the word on the card, say which stage of the job it lands in.
"The IM team" turned out to be one person, on five jobs, who found out from the client.
Find out what Sam should have doneSam's Lesson 3 · Who's actually doing this?, then the same story done the right way.