In useIn use: The end of the job…
Nothing written
The lessons from the job stay in people's heads. Everyone means to write them down.
Stage 7 · Use it · Stop 3 of 3
Lessons into the next bid
The back alley's bill so far: 160 weeks · See the bill
The information · What the job learned
The last thing I do is help the next job. Then the line goes round again.
The wrong way
The leaving do
Plenty of cake, plenty of stories, and every lesson told once, out loud, to nobody writing anything down.
Moving on
Then the people move on, some to other firms. The lessons go with them.
In useIn use: Six months later…
The next tender
A new tender pack lands in the bid room. Another shopping centre. Tom, the bid manager, gives it the look: hope, and a calculator.
Tom: What did we learn last time?
Bid team: No idea. Somebody left.
The same number
The information line goes in as a percentage, like last time. It's cut at bid review, like last time.
Round again
The new job sets off down the back alley, exactly where the last one went.
The lessons left with the people. The next job paid for them again.
+2 weeks on the back alley's bill: Lessons nobody kept: the next bid priced the same mistakes, and started down the same back alley.