HandoverHandover: The last week…
Lessons learned
The lessons-learned meeting turns into who blames whom. Nothing gets written down.
Stage 6 · Hand it over · Stop 6 of 6
It's all on the drive
The back alley's bill so far: 154 weeks · See the bill
The information · The job's information, at the end
The team's moving on. Somebody has to close the door behind them, and decide how long to keep me.
The wrong way
The drive
Callum, the project manager, and Dave, the site manager, plan the move.
Callum: Where's it all going?
Dave: The drive.
Callum: Which drive?
Dave: The drive.
The door left open
Nobody closes the job. Every firm can still log in, including the fencing firm, one of whose people now works for a competitor.
In useIn use: A year later…
A tidy-up
Finance spots the bill for 300 jobs nobody closed. IT tidies the drive and deletes everything older than a year. Including The Glasshouse.
In use
Two years later
Grace, the client's asset manager, raises a defect on the inlet chamber and asks Kofi, the commercial manager, for the inspection records.
Kofi: They're on the drive.
Grace: Which drive?
In use
Undefended
Nobody can show the inspection was done, so the firm pays for the repair. Kofi books it to the rework cost code. Nobody's counting that either.
Kept safe on the drive, until somebody tidied the drive. The defect claim arrived after.
+3 weeks on the back alley's bill: Nobody closed the doors: the records deleted, a defect nobody could defend, and the leavers still logged in.