HandoverHandover: Handover week…
Send everything
Dave, the site manager, has an idea.
Dave: Just send them everything. They can sort it.
Stage 6 · Hand it over · Stop 5 of 6
Signed out, signed for
The back alley's bill so far: 151 weeks · See the bill
The information · The handover package
Week 51: handover. The client should get what it asked for, checked against the plan. Not 2,000 files.
The wrong way
2,000 files
Friday: 2,000 files go to the client. Drafts, three copies of every drawing, and a photo of someone's lunch.
Nobody checked
Nothing was checked against what the client asked for, or authorised before it went.
In useIn use: The week after…
Accepted: nothing
The client can't tell what's final, so it accepts nothing. Payment is held.
In use
1,400 fields
Grace, the client's asset manager, scrolls past the 1,400 fields she never wanted, looking for the eleven she did. She finds the lunch photo first.
In use
A month later
Sam, the firm's information manager, spends a month going through what was sent, to tell the client what was meant to be sent.
Sam: Which 042 is the real one?
Dave: The one called FINAL.
Sam: There are nine.
Two thousand files sent, none checked, nothing accepted, and the payment held for a month.
+4 weeks on the back alley's bill: Everything sent, nothing authorised: the client accepted nothing and payment was held while it was sorted.