Win the workWin the work: Tender · week three…
The award winner
On the shared drive is the last promise the firm wrote, for another client. It's 60 pages and it won an award.
Stage 2 · Win the work · Stop 5 of 11
The promise
The back alley's bill so far: 28 weeks · See the bill
The information · The promise
Today I become a promise: how this team will give the client everything it asked for, and who'll do it.
The wrong way
Find and replace
Sam, the firm's information manager, changes the client's name throughout. Find and replace: 47 changes. Lunch.
Page nine
Page nine still describes the old client's system, their naming, and an airport.
BuildBuild: Audit day, months later…
Show me
Ruth, the assessor, reads the promise and asks to see the airport.
Ruth: And this approach on page nine. Show me it working.
A major finding
The promise says things the team never did. Ruth writes it up as a major finding.
Ruth: Lovely document. Shame about the airport.
Four weeks
Four weeks of rewriting and re-issuing the promise, mid-job. Sam learns the takeaway menus off by heart.
Forty-seven names changed, one airport left in, and an assessor who reads to the end.
+4 weeks on the back alley's bill: A copied promise: a major finding at audit, and four weeks rewriting it mid-job.